Frequently Asked Questions for Little Baby Paws
Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These suppliers are mainly in Australia and United States.
Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.
Disclaimer: High chair is not included in any purchase. No refunds if order placed under pretense of product being a high chair when purchasing the Pawsi High Chair Footrest. Little Baby Paws takes no responsibility for this.
How much is shipping?
Normally starting from $9.95 based on the weight increases accordingly. This will automatically update at checkout.
Do you offer free shipping?
Yes, we offer free shipping over $200
Where are you located?
Our warehouse address is Level 8, 805/220 Collins St, Melbourne VIC 3000
What is your phone number?
Our phone number you can call at any stage is 1800973518
What is your email address?
Our email address for support and questions is email@example.com
Do I get tracking updates?
Yes, we provide email and SMS updates every step of the journey so you know exactly where your order is. Any problems please contact us immediately.
What are standard delivery timeframes?
Typical time frames for standard delivery is 1-3 Business days depending on your location with tracking updates in Australia.
What are express delivery timeframes?
Typical time frames for express delivery is 1-2 Business days depending on your location with tracking updates in Australia.
Do you ship internationally?
Yes we currently ship to United States, Canada, New Zealand, Singapore and United Kingdom.
What are international shipping timeframes?
United States: 2-4 Days
New Zealand: 3-7 Days
United Kingdom: 3-8 Days
All international orders come with tracking updates and moneyback guarantees.
How long does it take for an order to arrive?
This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please keep in mind, that processing can take up to 48 hours. In most instances we ship next business day.
Can I have a tracking number?
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
Where are your warehouse located?
We currently have warehouses located in Australia, Melbourne.
Can I pay in my local currency?
The currency will be set to AUD by default, this is converted to your currency once you reach checkout.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
What is your refund policy?
Making YOU happy is our number one priority. If you do not receive your order within the estimated time frame, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.