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Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@littlebabypaws.com. Items sent back to us without first requesting a return will not be accepted.

Postage of any return items is to be covered by the customer.

 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Items from our store we will not accept for returns of refund due to hygiene purposes includes ALL silicone food range including but not limited to are plates, bowls, cutlery (spoons/forks), bibs, BIBS Dummies range and ALL dummy clips/chains.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Sale Items
We do not price match on any sale items on significant sale holidays including, but not limited to; Mother's Day, Father's Day, Easter Holiday, Christmas Holiday, Boxing Day, New Year's Sale, Cyber Monday, Black Friday, After Pay Sale Day, Australia Day, Little Baby Paw's Birthday. 

 

Cancellations
In the event where a cancellation is requested, a cancellation fee of $12.00 AUD is applied. The reason behind this is all packages are processed on the same day if not the next, in this process shipping labels are created and your order is packed by our team. When a cancellation is requested the shipping label is null and void to use again, this also requires admin to process this all. $12.00 AUD covers the shipping label and admin associated with the cancellation.

Postage of Returns Coverage
In the event the parcel has been returned to us due to insufficient or incorrect address on the parcel we will organise re delivery at the customer's expense. We use the exact details provided on the order form so please make sure your address is correct before completing checkout.

Postage of any return item is to be covered by the customer, unless advised otherwise by Little Baby Paws Team due to a unique circumstance.

 

COVID19 Delay Refund 
Due to the current pandemic there are NO refunds on any shipping delays, this also includes express shipping. All delays are clearly stated on our Shipping & Delivery page including a link to the Australia Post website, we strongly recommend reading this page before making any orders. 

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