Refund & Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with any parts or extra material. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will NOT be accepted.
To commence a return process please email us at firstname.lastname@example.org.
Returns or refunds are finalised after the product is received and reviewed by our team. You will be notified of the outcome via email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In cases where you believe the product is damaged on not suitable we will need evidence of this with pictures and recordings. Failure to supply this material may result in your request being rejected.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Items that Little Baby Paws will NOT accept for exchange or refunds due to its hygienic nature includes; ALL our food silicone range including, but not limited to;
- BIBS Dummies
- Silicone Suction Bowl and Spoon set
- ALL Silicone Cutlery including spoons, forks, knives
- ALL Dummy Clips
- ALL Suction Bowls & Plates
- Silicone Bibs
- Ruffled Bibs
- Teether Toys
- Silicone Straws
- Sippy Cups
- Silicone Cups
- Multifunctional Food Scissors
- Trilli the Toy and Teether Catcher
- Electric Nail Trimmer
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All returns for exchange or refunds will mean postage costs will be at your expense. At only genuinely unique situations will this charge be over written by Little Baby Paws Management.
Change of Mind/ Order Cancellation
With change of mind orders or request for an order cancellation there is a $12.95 AUD fee associated. This fee covers shipping label cost and admin to cancel your order as orders are processed on the same day by our warehouse team or early the following morning when orders are placed after 3pm AEST.
Little Baby Paws does not price match on any already marked down sale items. Little Baby Paws also does not price match on any sale item during significant sales associated, but not limited to; Easter Holiday Sale, Mother's Day Sale, Father's Day Sale, Halloween Sale, After Pay Day Sale, Black Friday Sale, Cyber Monday Sale, Christmas Sale, Boxing Day Sale, New Year Sale, Australia Day Sale & Little Baby Paws Birthday Day.
No refunds will be accepted due to COVID19 delays. We have a dedicated web page which stipulates delays and a link to Aus Post, that again stipulates delays and its time frames.
We do not refund if the incorrect shipping address is given by the customer, if the item is returned to sender, we will charge the customer again for the initial shipping costs.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails.
In the event that an incorrect address was entered, address changes can only be made prior to the order being processed. Where possible Little Baby Paws will accommodate address change requests.
Little Baby Paws takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.