Shipping And Delivery
SHIPPING & DELIVERY
PLEASE NOTE : THERE ARE A HIGHER NUMBER OF DELAYS WITH PARCELS DUE TO THE ONGOING PANDEMIC. PLEASE CONTACT US IF YOUR PARCEL IS DELAYED BY MORE THAN 14 DAYS
There are widespread delays with everything due to the virus and a lot of precautions taken due to this which can slow down the normal rate of productivity for businesses (especially courier services)
There is also a massive rise in postal deliveries due to all retailers now switching to online sales only.
See attached article from Australia Post regarding parcels being delayed, this also does apply to express as there are a lot less flights running due to COVID 19
We are always all hands on deck so all handmade orders are made by us within 2-4 days business days of receiving payment. During a sale period, Christmas, Mother's Day, Father's Day, Easter etc. Turn around times will increase. We will inform customers of cut off periods via our socials & the website so please keep these times & dates in mind when placing your order.
We understand the importance of keeping the shipping cost low for our customers which is why we have made every effort to find the best deals we can in offering you the cheapest possible rates.
Shipping costs are estimated on size and weight of items. Shipping costs will be calculated at the time of checkout and will be dispatched from our warehouse in Melbourne.
We mainly use Australia post but for the odd heavier, bulkier package we will use Couriers Please.
|Victoria||2-6 business days||3-10 business days|
|New South Wales||2-8 business days||2-10 business days|
|Queensland||2-7 business days||4-10 business days|
|Tasmania||2- 10 business days||2- 10 business days|
|Northern Territories||4-8 business days||5-8 business days|
|South Australia||3-6 business days||4-10 business days|
|Western Australia||6-20 business days||7-15 business days|
This table is a guide we've taken from the courier service.
Once the parcel leaves our hands we put our faith in the couriers to do their part and deliver parcels on time. In the event a parcel is delayed but still delivered we don't accept refunds on those orders.
If you have some last minute items to order don’t worry, we offer express shipping via Australia Post.
This service is shipped from Melbourne and takes approximately 1-2 business days depending on your location.
Please allow extra time outside of major city CBD postcodes as Australia Post’s next day guarantee may not apply. Click here for further information on Australia Post Express Post to your region from Melbourne Victoria.
Please be advised express postage refers to a faster postal service when your item is shipped. It doesn't affect or change our turn around times which are on the website.
We offer international shipping to United States, Canada, New Zealand & United Kingdom currently. Your prices are automatically determined at checkout.
Some orders may incur a custom or import duty charge. These charges are based according to your countries regulations and compliances.
For further information, please contact your local customs office.
In the event the parcel has been returned to us due to insufficient or incorrect address on the parcel we will organise re delivery at the customer's expense. We use the exact details provided on the order form so please make sure your address is correct before completing checkout.
All parcels are sent out with tracking and customers are also notified via email/text of their shipment.
Please keep an eye on tracking in the event no one is home to receive the parcel and you need to collect from post office or organise re delivery. Parcels that are shipped back to us due to a customer not collecting their parcel will also need re delivery at the customer's expense.
If you have any further questions, please feel free to contact us at firstname.lastname@example.org or call us on 1800973518